Shipping policy

At God’s Property, we are committed to getting your order to you safely, securely, and as quickly as possible. Every order is prepared with care and purpose because we believe what you wear can be a reflection of your faith.

1. Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may take longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Times

Once your order has been processed and dispatched, estimated delivery times will depend on your location and selected shipping method.

Estimated delivery times:

  • Local / Domestic Orders: 2–7 business days

  • International Orders: 7–21 business days

Please note that these are estimates and are not guaranteed delivery dates. Delays may occur due to courier disruptions, customs processing, public holidays, weather, or circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery address.

  • The size and weight of your order.

  • The shipping method selected.

  • The destination country.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly stated during the promotion.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information, where tracking is available.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

5. Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your purchase.

If you provide an incorrect or incomplete address, we may not be responsible for additional shipping costs, delays, or failed delivery.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible. While we will do our best to help, we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

6. International Shipping

We are pleased to offer shipping to selected international destinations.

International customers may be responsible for additional customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are separate from the shipping fee paid at checkout and are the responsibility of the customer unless otherwise stated.

Customs processing may also cause additional delivery delays.

7. Delayed or Lost Packages

While we work with trusted delivery partners, once an order has been handed over to the courier, delivery is subject to their processes.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, or the courier.

If your package appears to be lost or significantly delayed, please contact us and we will do our best to assist with the courier investigation.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the item(s) before opening or discarding anything.

Contact us as soon as possible with your order number and photographs so that we can investigate the issue and determine the appropriate solution.

9. Split Shipments

In some circumstances, items from the same order may be shipped separately.

If this occurs, you may receive multiple shipping notifications and tracking numbers. You will not necessarily be charged additional shipping fees because of a split shipment.

10. Delivery Address & PO Boxes

Delivery availability may vary depending on the destination and courier service used.

Some shipping methods may not be available for PO Boxes or certain remote locations. If your address cannot be serviced by the selected courier, we may contact you to arrange an alternative delivery method.

11. Pre-Orders

If your order contains a pre-order item, your order may be held until the pre-order item becomes available.

Estimated release and shipping dates for pre-order products will be displayed on the relevant product page.

If you would like in-stock items shipped separately from a pre-order item, additional shipping charges may apply.

12. Order Changes & Cancellations

We aim to process orders as quickly as possible. For this reason, orders may not be changed or cancelled once they have entered the processing or shipping stage.

If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request but cannot guarantee changes or cancellations.

13. Contact Us

If you have questions about your order, delivery, or shipping options, please contact our customer service team through the contact information provided on our website.

We appreciate your patience, your support, and your trust in God’s Property.

Faith. Purpose. Identity.

Thank you for choosing God’s Property.

This Shipping Policy is subject to applicable consumer protection and e-commerce laws. Where applicable law provides rights or protections that differ from this policy, those legal rights will apply.